Contact information

Have a question about an order, a product, or a custom design?

We’re here to help!

At KimTheGrimm, every order is handled by a real person, not a call center. Whether you need assistance with an existing order, have a question about a product, or want to discuss a custom design, we’d love to hear from you.

Customer Support

For the fastest response, please contact us using the form below or email us directly.

📧 Email: info@kimthegrimm.com 

We aim to respond to all inquiries within hours .

Custom Orders

Looking for a design you don’t see in the shop?

We offer custom designs for tumblers, glass cans, car accessories, and more. Let us know what you’re looking for and we’ll see what we can create together.

Order Questions

If you’re contacting us about an order, please include:

• Your order number

• The name used when placing the order

• A brief description of your question

This helps us assist you more quickly.

Business Hours

Monday – Friday

Response times may be slightly longer during weekends, holidays, or periods of high order volume.

Thank you for supporting KimTheGrimm — a small business built by a fan, for fans. 🖤